Frequently Asked Questions

How do I make purchase?

Shopping at is easy:

– Use the CLOTHING, BAGS, SHOES and ACCESSORIES, etc… links.
– Once you have found an item, choose your size and click on the ‘ADD TO CART’ button on the product page.
– Review the items in your shopping bag by clicking the ‘SHOPPING CART’ link at the top of the page.
Click on ‘PROCEED TO CHECKOUT’ to complete your order.

Do I need to create an account to place an order?

You can shop at without creating an account.
However, sign up with us and you’ll be able to enjoy the following benefits:

  • – Track your orders and review past purchases
  • – Request a return or exchange directly from your account
  • – Add items and products you love to your Wish List
  • – Preview our new collections and register your interest for your favorite pieces
  • – Save your address so you can shop even quicker next time

Is my personal information kept private?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our privacy policy.

I forgot my password, What Should I do?

To re-set your password, follow the ‘FORGOT PASSWORD’ instructions on the LOG IN page. Please note, for security reasons we are unable to send your old password via email.

What payment methods do accept & is it safe to use my credit card online?

We accept major credit/debit cards from MasterCard, Visa, and Benefit (Kingdom of Bahrain) and Sadad Account(Kingdom of Saudi Arabia). We will be adding more card processors in the near future. All payments are processed through a secure checkout system provided PayTabs (Secure Payment Gateaway). First-time orders must also be sent to the cardholder’s billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly.

An item I want to buy is sold out will you be restocking it?

In general most our items will be in stock! For further assistance please email us on

Which countries does ship?

We ship worldwide

Can I ship to multiple addresses?

Definitely but make sure you enter preferred shipping address whenever you place an order with us.

How long does delivery take, and what are the charges?

Delivery time frame is between 10-12 working days. Delivery charges may vary from a country to another. Please check our Delivery Policy to check the delivery charges for your country.

What is the Exchange notice period?

7 days upon receipt of the item. For more details check our Return and Exchange policy.

Is my package insured and do I need to sign for my order?

All your purchases are insured against theft and accidental damage whilst in transit from to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery. We can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page before proceeding to purchase. If you choose to waive the signature, you accept our terms and conditions and take responsibility for any loss or damage that may occur.

How can I track my order?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

Can I change or amend my order once it has been placed

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please email us on for assistance.

Does have seasonal sales? offers seasonal sales twice a year. Register for email updates to be notified when our sale starts, and when we offer further reductions.

How does Gift Service works?