Return & Exchanges

All items must be returned new for exchange, unused and with all Dina Zaki Fashion designer garment tags still attached within 7 days of receiving your product. Exchanges that do not meet our policy will not be accepted and sent back to the customer.

Clothing and Accessories
Please take care trying on items, as all products must be returned in a new and unused condition with all Dina Zaki Fashion designer garment tags still attached.

Bags and leather Goods
Please handle light-colored bags and leather goods carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

Shoes
When trying on shoes, please be mindful not to scratch the soles or mark the shoebox. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoebox inside another box in order to prevent damage during shipping.

If your item is faulty when you receive it, you can return it for a refund. Simply contact our customer care team contact@dinazaki.com to refund your item.

Late Exchanges
Your purchase should be sent back to us within the 7 days of receiving your order. Returns outside of this period are accepted at the discretion of Dina Zaki Fashion

Repeated Exchanges
We offer a flexible exchanges policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.